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Text messaging makes it easy to deliver support requests to the right resources, ensuring a timely resolution for the client. Locating the right technician to address an issue can cost valuable minutes or hours. Time is of the essence when offering technical support.

Notifying support personnel of a new ticket.

Rather than leaving customers waiting for answers, text messages regarding ticket status keep them informed of the status of their support request.

Notifying customers when a support request has been completed. Oftentimes support requests take a few minutes (or hours or days) to complete.

From recipes to assembly instructions, sending a coordinated series of SMS messages that walk a client through an activity is a great way to support customer requests.

Guiding users or customers through a process is easy with text messaging. This provides near-immediate support to clients while reducing the support burden on your staff. Instead of fielding each service question individually, SMS triggers can be put in place that automate replies to the most common questions. A high number of support questions are the same for many products. Offering automated replies to common support inquiries.Letting customers know important updates and changes through SMS messaging can help them use a product correctly. Using text messages to promote best practices is a proactive way to support the client. Here are just a few of the ways SMS messaging can be used to support and service your customers and clients. Through text messaging, customer service is more accessible than ever. Gone are the days of waiting on hold for a distant support representative. SMS messages allow your business to efficiently support and service customers and product users.